Knowledge Exchange
| Key: | Word documents | Power Point documents | PDF documents |
Next Wave - People - Process Function - Process Improvements - Service Delivery
| Next Wave | ||||
| Date | Title | Member | ||
| 25/03/2010 | The Need for Agility and World Calass Performance | NWSSF | ||
| 03/12/2009 |
|
KPMG Shared Service Research | NWSSF | |
| 03/12/2009 |
|
Ian Kennedy Presentation | NWSSF | |
| 27/05/2009 |
|
Application of the Eaton Lean System | NWSSF | |
| 10/03/2009 |
|
A Renewed Interest in Service | ITV Granada plc | |
| 02/03/2009 |
|
Sharing With Daring | NWSSF | |
| 20/05/2008 |
|
A Practical Guide to Implementing Shared Services | NWSSF | |
| 20/05/2008 |
|
Achieving Success with Shared Services in the Public Sector | NWSSF | |
| 20/05/2008 |
|
Shared Services Comes of Age | NWSSF | |
| 16/05/2008 |
|
The Path to Deliver Value in Shared Servies | Alsbridge | |
| 20/02/2008 |
|
Forum - The future of shared services | Alsbridge | |
| 20/11/2007 |
|
Forum - People and the Next Wave | BearingPoint | |
| 25/09/2007 |
|
Conference - How to add Value to Your Mature SSC |
Conference 07 Marks & Spencer Finance and Accounting |
|
| 17/04/2007 |
|
PMN - Shared Service Centre Trends | NWSSF | |
| 23/11/2006 |
|
Forum - Creating Centres of Expertise | BearingPoint | |
| 21/11/2006 |
|
Conference - Live a journey from Transformation to Transition |
Conference 06 Steria |
|
| 14/09/2006 |
|
Conference - The Global Future for Shared Services |
Conference 06 NWSSF |
|
| 17/05/2006 |
|
Forum - Running A Shared Services Centre Like A Business | BearingPoint | |
| 22/02/2006 |
|
Forum - Shared Services: Outsourcing, Offshoring, and Clusters | Manchester Business School | |
| 22/02/2006 |
|
Forum - Future of Shared Services in NW (with session output) | BearingPoint | |
| 01/10/2005 |
|
Shared Services in the North West Oct 2005 | NWSSF | |
| 08/03/2004 |
|
The Off-Shoring Phenomenon: Trends for the Future of SSCs | NWSSF | |
| 24/09/2003 |
|
2003 Shared Services Forum – Session Outputs | NWSSF | |
| 01/05/2003 |
|
Emerging Trends In SSC Location Selection | NWSSF | |
Next Wave - People - Process Function - Process Improvements - Service Delivery
| People | ||||
| Date | Title | Member | ||
| 04/03/2010 |
|
BTEC in providing Shared Services | NWSSF | |
| 04/03/2010 |
|
Sellafield Ltd and the BTEC | Sellafield Ltd | |
| 19/10/2009 |
|
Esso presentation | NWSSF | |
| 16/10/2009 |
|
University of Salford Events | NWSSF | |
| 16/10/2009 |
|
On Site Recruitment Solutions | NWSSF | |
| 11/08/2009 | Intermediate Customer Services B-Tech qualification | NWSSF | ||
| 08/06/2009 |
|
Train to Gain | NWSSF | |
| 21/05/2009 | Shared Business Services Forum May 09 | NWSSF | ||
| 28/04/2009 | HMPS Case Study by Tim Woodhouse of Brainware | NWSSF | ||
| 17/04/2009 |
|
Accounting & finance salary survey and workplace study 2009- Badenoch & Clark | NWSSF | |
| 19/03/2009 |
|
PMN Notes 03-03-09 | NWSSF | |
| 13/03/2009 |
|
Talent Management in the Current Economic Climate | NWSSF | |
| 13/03/2009 |
|
PMN Mintues 03-03-09 | NWSSF | |
| 14/11/2008 |
|
People Management Network Meeting minutes 6/11/2008 | Sellafield Ltd | |
| 06/11/2008 |
|
An update from Sellafield | Sellafield Ltd | |
| 06/11/2008 |
|
An Update from Michelin | Michelin (members 2006-2008) | |
| 03/11/2008 |
|
A Skills Analysis of the NW Accountancy Sector | NWSSF | |
| 07/10/2008 |
|
Michelin Serv Diversity report | Michelin (members 2006-2008) | |
| 29/08/2008 |
|
Manchester Autumn Newsletter | NWSSF | |
| 17/07/2008 |
|
BTEC Shared Services Leaflet July 08 | NWSSF | |
| 02/07/2008 |
|
PMN Meeting Notes 24th June 2008 | Royal Mail | |
| 27/05/2008 |
|
PMN - Annual Salary Survey and Benefits Survey | NWSSF | |
| 16/05/2008 |
|
Soft Skills Training in Service Centres | Alsbridge | |
| 15/05/2008 |
|
Leaders Forum - Employee Engagement | Steria | |
| 15/05/2008 |
|
Leaders Forum - Development Framework - Talent Management | Bristol-Myers Squibb | |
| 04/03/2008 |
|
PMN - Welcome to Hardman Boulevard | Royal Bank of Scotland | |
| 26/11/2007 |
|
Forum - People and the Next Wave | BearingPoint | |
| 20/11/2007 |
|
Forum - Experian - Developing People in an H R Shared Services Environment | NWSSF | |
| 09/10/2007 |
|
PMN - Diversity Marketplace - Delivering through inclusion | NWSSF | |
| 25/09/2007 |
|
Conference - Developing a Talent Framework |
Conference 07 Royal Bank of Scotland |
|
| 17/07/2007 |
|
HR Best Practitioner Network Events | NWSSF | |
| 17/07/2007 |
|
Orion Best Practice Network | NWSSF | |
| 17/05/2007 |
|
Forum - Salary Survey 2006 Highlights | NWSSF | |
| 11/05/2007 |
|
Recruitment Strategy - University of Manchester | NWSSF | |
| 23/04/2007 |
|
PMN - YINI Overview | NWSSF | |
| 23/04/2007 |
|
PMN - YINI Brochure | NWSSF | |
| 17/04/2007 |
|
PMN - BTEC Intermediate Certificate in Providing Shared Services | NWSSF | |
| 17/04/2007 |
|
PMN - The Year In Industry | NWSSF | |
| 21/02/2007 |
|
WISS Questionnaire | Manchester Business School | |
| 21/02/2007 |
|
WISS Questionnaire Introduction | Manchester Business School | |
| 30/01/2007 |
|
International Baccalaureate | NWSSF | |
| 17/01/2007 |
|
PMN - Draft Recruitment Agency Code of Practice | Tetra Pak Business Services Ltd (Members 2006 – 2009 | |
| 28/11/2006 | PMN - The CIMA Professional Qualification | NWSSF | ||
| 24/10/2006 |
|
Conference - Team Culture, Development & Performance |
Conference 06 Tetra Pak Business Services Ltd (Members 2006 – 2009 |
|
| 20/09/2006 |
|
Conference - BTEC Intermediate Certificate In Providing Shared Services |
Conference 06 NWSSF |
|
| 19/09/2006 |
|
Conference - Making a Difference |
Conference 06 Speaker Amanda Brooke-Webb Royal Mail |
|
| 19/06/2006 |
|
PMN - BTEC Intermediate Qualification | NWSSF | |
| 06/06/2006 |
|
PMN - 1stopcareer.com - Changing the Face of Online Recruitment - Forum Output | NWSSF | |
Next Wave - People - Process Function - Process Improvements - Service Delivery
| Process Function | ||||
| Date | Title | Member | ||
| 30/04/2010 |
|
Shared Services Governance – A Consistent and Efficient Approach | NWSSF | |
| 16/10/2009 |
|
e-invoicing | NWSSF | |
| 09/09/2009 |
|
AstraZeneca T&E KPI’s | AstraZeneca – Global Transactional Finance | |
| 09/09/2009 |
|
End to End Process of New Global T&E System | AstraZeneca – Global Transactional Finance | |
| 26/05/2009 |
|
The New Construction Industry Scheme | NWSSF | |
| 21/04/2009 |
|
SSC Ltd Purchase to Pay - MRC Presentation to NWSSF | The Research Councils UK | |
| 21/04/2009 |
|
What has Shared Services ever done for you? | Alsbridge | |
| 17/03/2009 |
|
Shared Services - Starting the Journey | Alsbridge | |
| 17/03/2009 |
|
Shared Services Approach | Alsbridge | |
| 11/02/2009 |
|
P2P Network notes Jan 28th | NWSSF | |
| 16/05/2008 |
|
Shared Services: The Pros, Cons, and Where They are Heading | Alsbridge | |
| 16/05/2008 |
|
Defying the Threat of Outsourcing – Becoming an Internal Outsourcer | Alsbridge | |
| 16/05/2008 |
|
The Impact on the Retained Organisation of Shared Sourcing | Alsbridge | |
| 20/02/2008 |
|
Forum - Introduction to a Shared Service Management | NWSSF | |
| 20/11/2007 |
|
Forum - EBS Benchmarking Exemplar | AstraZeneca – Global Transactional Finance | |
| 18/05/2007 |
|
Forum - General Ledger | Rolls-Royce plc | |
| 17/05/2007 |
|
Forum - HR Strategy - Benchmarking Exemplar | Co-operative Group | |
| 23/04/2007 |
|
PMN - M&S Shared Services Ltd | Marks & Spencer | |
| 21/02/2007 |
|
Forum - HR Strategy Benchmarking Exemplar | Steria | |
| 20/02/2007 |
|
Forum - P2P Performance Improvement | Department for Work and Pensions | |
| 20/02/2007 |
|
Forum - NWSSC Forum Introduction | Kelloggs | |
| 28/11/2006 |
|
PMN - Performance Management Forum | Royal Bank of Scotland | |
| 20/11/2006 |
|
How to automate process without damaging your Brand? | Marks & Spencer old | |
| 16/11/2006 |
|
Forum - Managing Projects Within a Shared Service Centre | AstraZeneca – Global Transactional Finance | |
| 26/09/2006 |
|
Conference - Life inspiring ideas |
Conference 06 Speaker Andrea Brown AstraZeneca – Global Transactional Finance |
|
| 18/09/2006 |
|
Conference - General Accounting |
Conference 06 Speaker Ian Howells Bristol-Myers Squibb |
|
| 14/09/2006 |
|
Conference - Optimising our P2P Process |
Conference 06 Speaker Dennis Duignan Department for Work and Pensions |
|
| 14/06/2006 |
|
MRC - Shared Service Shared Success | The Research Councils UK | |
| 17/05/2006 |
|
Forum - Best Practice Performance Management | Royal Bank of Scotland | |
| 17/05/2006 |
|
Customer Service and the Big Bang | TDG | |
| 08/03/2006 |
|
Forum - NW SSF – Intro to Tetra Pak & TPBS | Tetra Pak Business Services Ltd (Members 2006 – 2009 | |
| 08/03/2006 |
|
Forum - AstraZeneca: Intro to HR and EBS | AstraZeneca – Global Transactional Finance | |
| 01/03/2006 |
|
Forum - Ciba Speciality Chemicals: Co. Overview | Ciba Specialty Chemicals plc (Member 2006-2008) | |
| 22/02/2006 |
|
Forum - Network Rail Overview | Network Rail | |
| 22/02/2006 |
|
Forum - Overview of Xansa | Steria | |
Next Wave - People - Process Function - Process Improvements - Service Delivery
| Process Improvements | ||||
| Date | Title | Member | ||
| 07/07/2010 |
|
Strategic role of HRBP in AZ ext copy | NWSSF | |
| 07/07/2010 |
|
How the HRBP Role has evolved at AXA Emma Burman | NWSSF | |
| 28/01/2010 |
|
Trinitech Presentation | NWSSF | |
| 15/07/2009 | Supplier Finance | Lloyds Banking Group | ||
| 26/06/2009 |
|
NWSSF Bench Marking Results | NWSSF | |
| 15/06/2009 |
|
HR Shared Services Evolution | Alsbridge | |
| 17/03/2009 |
|
Optimisation Shared Services | Alsbridge | |
| 20/02/2009 |
|
Maturity Survey Results | Alsbridge | |
| 16/09/2008 |
|
ACCOUNT NUMBER FORMATS - Questionnaire to Bacs service users | NWSSF | |
| 09/09/2008 |
|
The Payments Council and The National Payments Plan | NWSSF | |
| 16/05/2008 |
|
Can a Finance (or HR) Shared Service Centre Really Add Value? | Alsbridge | |
| 16/05/2008 |
|
Extracting Full Value from Your SS Organisation | Alsbridge | |
| 15/05/2008 |
|
Leaders Forum - Finance Future | Royal Bank of Scotland | |
| 25/04/2008 |
|
PtP - Introducing BasWare | NWSSF | |
| 04/03/2008 |
|
PMN - Part Time Year Working | Department for Work and Pensions | |
| 25/02/2008 |
|
Forum - Valuing know who, not just knowing how | Manchester Business School | |
| 31/10/2007 |
|
PtP - Implementing a no PO no Pay policy | Network Rail | |
| 16/10/2007 |
|
Conference - Operational Excellence in Shared Services |
Conference 07 BearingPoint |
|
| 15/10/2007 |
|
PMN - Learning London | Sellafield Ltd | |
| 09/10/2007 |
|
Conference - Trains, Planes... and Toilet Cleaners ! |
Conference 07 NWSSF |
|
| 04/10/2007 |
|
Conference - Create a Culture of Operational Excellence |
Conference 07 NWSSF |
|
| 04/10/2007 |
|
Conference - The Future of Helpdesks in SSCs |
Conference 07 Steria |
|
| 25/09/2007 |
|
Conference - To maturity and beyond – the Kelloggs story |
Conference 07 Kelloggs |
|
| 25/09/2007 | Conference - Future of Shared Services: Assessing the Role of the Finance function |
Conference 07 NWSSF |
||
| 25/09/2007 | Conference - Introducing Innovation into Shared Services |
Conference 07 Royal Bank of Scotland |
||
| 25/09/2007 |
|
Conference - Business Impact Performance Management |
Conference 07 Bristol-Myers Squibb |
|
| 25/01/2007 |
|
PMN - Orion SSC Forum | NWSSF | |
| 04/12/2006 |
|
Centres of Excellence: Output from Forum Working Session | BearingPoint | |
| 18/09/2006 |
|
Conference - Change Management |
Conference 06 Speaker Sally-Anne Watkiss Royal Bank of Scotland |
|
Next Wave - People - Process Function - Process Improvements - Service Delivery
| Service Delivery | ||||
| Date | Title | Member | ||
| 22/06/2010 |
|
June 17th Forum Slides | NWSSF | |
| 22/06/2010 | NWSSF Moving up the value chain 2010-06 tb | NWSSF | ||
| 01/04/2010 |
|
Creating high energy with positive attitude | Enterprise Plc | |
| 01/04/2010 |
|
Enterprise Customer Response Centre | Enterprise Plc | |
| 15/12/2009 |
|
Meeting Notes | NWSSF | |
| 09/12/2009 |
|
NWSS Forum End of Year Report 2009 | NWSSF | |
| 10/11/2009 |
|
Member Profile | Sainsburys | |
| 16/09/2008 |
|
SSC Research Study | Alsbridge | |
| 16/07/2008 |
|
PTP Life of an Invoice Presentation | AstraZeneca – Global Transactional Finance | |
| 23/06/2008 |
|
PMN - Phoenix Way Apprentice Scheme | Royal Mail | |
| 16/05/2008 |
|
Automation in Finance Shared Services | Alsbridge | |
| 16/05/2008 |
|
Internal Outsourcing – The New Third Way? | Alsbridge | |
| 30/04/2008 |
|
PtP - April 2008 Meeting Overview | Steria | |
| 20/02/2008 |
|
Forum - The North West Shared Services Forum 2008 | NWSSF | |
| 31/10/2007 |
|
PtP - OB10 Presentation | NWSSF | |
| 09/10/2007 |
|
Conference - How Active Business Partnership helps your SSC to Evolve with the Fittest |
Conference 07 JTI |
|
| 02/10/2007 |
|
Conference - Transformational Journey of an HRSC |
Conference 07 Royal Mail |
|
| 21/05/2007 |
|
Forum - Creating Operational Excellence | BearingPoint | |
| 20/02/2007 |
|
Forum - The North West Shared Services Forum 2006 Review | NWSSF | |
| 23/11/2006 |
|
Beyond Benchmarking | BearingPoint | |
| 16/11/2006 |
|
Forum - Benchmarking using the Process Survey Tools(PSTs) | Rolls-Royce plc | |
| 26/09/2006 |
|
Conference - KPI for SSC |
Conference 06 Speaker Neville Bowman AstraZeneca – Global Transactional Finance |
|
| 14/09/2006 |
|
Conference - Benchmarking |
Conference 06 Speaker Stephen Duffy, John McLafferty, Alex Smith Rolls-Royce plc |
|
Next Wave - People - Process Function - Process Improvements - Service Delivery


