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Next Wave - People - Process Function - Process Improvements - Service Delivery

Next Wave
Date   Title Member
25/03/2010 The Need for Agility and World Calass Performance NWSSF
03/12/2009 KPMG Shared Service Research KPMG Shared Service Research NWSSF
03/12/2009 Ian Kennedy Presentation Ian Kennedy Presentation NWSSF
27/05/2009 Application of the Eaton Lean System Application of the Eaton Lean System NWSSF
10/03/2009 A Renewed Interest in Service A Renewed Interest in Service ITV Granada plc
02/03/2009 Sharing With Daring Sharing With Daring NWSSF
20/05/2008 A Practical Guide to Implementing Shared Services A Practical Guide to Implementing Shared Services NWSSF
20/05/2008 Achieving Success with Shared Services in the Public Sector Achieving Success with Shared Services in the Public Sector NWSSF
20/05/2008 Shared Services Comes of Age Shared Services Comes of Age NWSSF
16/05/2008 The Path to Deliver Value in Shared Servies The Path to Deliver Value in Shared Servies Alsbridge
20/02/2008 Forum - The future of shared services Forum - The future of shared services Alsbridge
20/11/2007 Forum - People and the Next Wave Forum - People and the Next Wave BearingPoint
25/09/2007 Conference - How to add Value to Your Mature SSC Conference - How to add Value to Your Mature SSC Conference 07
Marks & Spencer Finance and Accounting
17/04/2007 PMN - Shared Service Centre Trends PMN - Shared Service Centre Trends NWSSF
23/11/2006 Forum - Creating Centres of Expertise Forum - Creating Centres of Expertise BearingPoint
21/11/2006 Conference - Live a journey from Transformation to Transition Conference - Live a journey from Transformation to Transition Conference 06
Steria
14/09/2006 Conference - The Global Future for Shared Services Conference - The Global Future for Shared Services Conference 06
NWSSF
17/05/2006 Forum - Running A Shared Services Centre Like A Business Forum - Running A Shared Services Centre Like A Business BearingPoint
22/02/2006 Forum - Shared Services: Outsourcing, Offshoring, and Clusters Forum - Shared Services: Outsourcing, Offshoring, and Clusters Manchester Business School
22/02/2006 Forum - Future of Shared Services in NW (with session output) Forum - Future of Shared Services in NW (with session output) BearingPoint
01/10/2005 Shared Services in the North West Oct 2005 Shared Services in the North West Oct 2005 NWSSF
08/03/2004 The Off-Shoring Phenomenon: Trends for the Future of SSCs The Off-Shoring Phenomenon: Trends for the Future of SSCs NWSSF
24/09/2003 2003 Shared Services Forum – Session Outputs 2003 Shared Services Forum – Session Outputs NWSSF
01/05/2003 Emerging Trends In SSC Location Selection Emerging Trends In SSC Location Selection NWSSF

Next Wave - People - Process Function - Process Improvements - Service Delivery


People
Date   Title Member
04/03/2010 BTEC in providing Shared Services BTEC in providing Shared Services NWSSF
04/03/2010 Sellafield Ltd and the BTEC Sellafield Ltd and the BTEC Sellafield Ltd
19/10/2009 Esso presentation Esso presentation NWSSF
16/10/2009 University of Salford Events University of Salford Events NWSSF
16/10/2009 On Site Recruitment Solutions On Site Recruitment Solutions NWSSF
11/08/2009 Intermediate Customer Services B-Tech qualification NWSSF
08/06/2009 Train to Gain Train to Gain NWSSF
21/05/2009 Shared Business Services Forum May 09 NWSSF
28/04/2009 HMPS Case Study by Tim Woodhouse of Brainware NWSSF
17/04/2009 Accounting & finance salary survey and workplace study 2009- Badenoch & Clark Accounting & finance salary survey and workplace study 2009- Badenoch & Clark NWSSF
19/03/2009 PMN Notes 03-03-09 PMN Notes 03-03-09 NWSSF
13/03/2009 Talent Management in the Current Economic Climate Talent Management in the Current Economic Climate NWSSF
13/03/2009 PMN Mintues 03-03-09 PMN Mintues 03-03-09 NWSSF
14/11/2008 People Management Network Meeting minutes 6/11/2008 People Management Network Meeting minutes 6/11/2008 Sellafield Ltd
06/11/2008 An update from Sellafield An update from Sellafield Sellafield Ltd
06/11/2008 An Update from Michelin An Update from Michelin Michelin (members 2006-2008)
03/11/2008 A Skills Analysis of the NW Accountancy Sector A Skills Analysis of the NW Accountancy Sector NWSSF
07/10/2008 Michelin Serv Diversity report Michelin Serv Diversity report Michelin (members 2006-2008)
29/08/2008 Manchester Autumn Newsletter Manchester Autumn Newsletter NWSSF
17/07/2008 BTEC Shared Services Leaflet July 08 BTEC Shared Services Leaflet July 08 NWSSF
02/07/2008 PMN Meeting Notes 24th June 2008 PMN Meeting Notes 24th June 2008 Royal Mail
27/05/2008 PMN - Annual Salary Survey and Benefits Survey PMN - Annual Salary Survey and Benefits Survey NWSSF
16/05/2008 Soft Skills Training in Service Centres Soft Skills Training in Service Centres Alsbridge
15/05/2008 Leaders Forum - Employee Engagement Leaders Forum - Employee Engagement Steria
15/05/2008 Leaders Forum - Development Framework - Talent Management Leaders Forum - Development Framework - Talent Management Bristol-Myers Squibb
04/03/2008 PMN - Welcome to Hardman Boulevard PMN - Welcome to Hardman Boulevard Royal Bank of Scotland
26/11/2007 Forum - People and the Next Wave Forum - People and the Next Wave BearingPoint
20/11/2007 Forum - Experian - Developing People in an H R Shared Services Environment Forum - Experian - Developing People in an H R Shared Services Environment NWSSF
09/10/2007 PMN - Diversity Marketplace - Delivering through inclusion PMN - Diversity Marketplace - Delivering through inclusion NWSSF
25/09/2007 Conference - Developing a Talent Framework Conference - Developing a Talent Framework Conference 07
Royal Bank of Scotland
17/07/2007 HR Best Practitioner Network Events HR Best Practitioner Network Events NWSSF
17/07/2007 Orion Best Practice Network Orion Best Practice Network NWSSF
17/05/2007 Forum - Salary Survey 2006 Highlights Forum - Salary Survey 2006 Highlights NWSSF
11/05/2007 Recruitment Strategy - University of Manchester Recruitment Strategy - University of Manchester NWSSF
23/04/2007 PMN - YINI Overview PMN - YINI Overview NWSSF
23/04/2007 PMN - YINI Brochure PMN - YINI Brochure NWSSF
17/04/2007 PMN - BTEC Intermediate Certificate in Providing Shared Services PMN - BTEC Intermediate Certificate in Providing Shared Services NWSSF
17/04/2007 PMN - The Year In Industry PMN - The Year In Industry NWSSF
21/02/2007 WISS Questionnaire WISS Questionnaire Manchester Business School
21/02/2007 WISS Questionnaire Introduction WISS Questionnaire Introduction Manchester Business School
30/01/2007 International Baccalaureate International Baccalaureate NWSSF
17/01/2007 PMN - Draft Recruitment Agency Code of Practice PMN - Draft Recruitment Agency Code of Practice Tetra Pak Business Services Ltd (Members 2006 – 2009
28/11/2006 PMN - The CIMA Professional Qualification NWSSF
24/10/2006 Conference - Team Culture, Development & Performance Conference - Team Culture, Development & Performance Conference 06
Tetra Pak Business Services Ltd (Members 2006 – 2009
20/09/2006 Conference - BTEC Intermediate Certificate In Providing Shared Services Conference - BTEC Intermediate Certificate In Providing Shared Services Conference 06
NWSSF
19/09/2006 Conference - Making a Difference Conference - Making a Difference Conference 06
Speaker Amanda Brooke-Webb
Royal Mail
19/06/2006 PMN - BTEC Intermediate Qualification PMN - BTEC Intermediate Qualification NWSSF
06/06/2006 PMN - 1stopcareer.com - Changing the Face of Online Recruitment - Forum Output PMN - 1stopcareer.com - Changing the Face of Online Recruitment - Forum Output NWSSF

Next Wave - People - Process Function - Process Improvements - Service Delivery


Process Function
Date   Title Member
30/04/2010 Shared Services Governance – A Consistent and Efficient Approach Shared Services Governance – A Consistent and Efficient Approach NWSSF
16/10/2009 e-invoicing e-invoicing NWSSF
09/09/2009 AstraZeneca T&E KPI’s AstraZeneca T&E KPI’s AstraZeneca – Global Transactional Finance
09/09/2009 End to End Process of New Global T&E System End to End Process of New Global T&E System AstraZeneca – Global Transactional Finance
26/05/2009 The New Construction Industry Scheme The New Construction Industry Scheme NWSSF
21/04/2009 SSC Ltd Purchase to Pay - MRC Presentation to NWSSF SSC Ltd Purchase to Pay - MRC Presentation to NWSSF The Research Councils UK
21/04/2009 What has Shared Services ever done for you? What has Shared Services ever done for you? Alsbridge
17/03/2009 Shared Services - Starting the Journey Shared Services - Starting the Journey Alsbridge
17/03/2009 Shared Services Approach Shared Services Approach Alsbridge
11/02/2009 P2P Network notes Jan 28th P2P Network notes Jan 28th NWSSF
16/05/2008 Shared Services: The Pros, Cons, and Where They are Heading Shared Services: The Pros, Cons, and Where They are Heading Alsbridge
16/05/2008 Defying the Threat of Outsourcing – Becoming an Internal Outsourcer Defying the Threat of Outsourcing – Becoming an Internal Outsourcer Alsbridge
16/05/2008 The Impact on the Retained Organisation of Shared Sourcing The Impact on the Retained Organisation of Shared Sourcing Alsbridge
20/02/2008 Forum - Introduction to a Shared Service Management Forum - Introduction to a Shared Service Management NWSSF
20/11/2007 Forum - EBS Benchmarking Exemplar Forum - EBS Benchmarking Exemplar AstraZeneca – Global Transactional Finance
18/05/2007 Forum - General Ledger Forum - General Ledger Rolls-Royce plc
17/05/2007 Forum - HR Strategy - Benchmarking Exemplar Forum - HR Strategy - Benchmarking Exemplar Co-operative Group
23/04/2007 PMN - M&S Shared Services Ltd PMN - M&S Shared Services Ltd Marks & Spencer
21/02/2007 Forum - HR Strategy Benchmarking Exemplar Forum - HR Strategy Benchmarking Exemplar Steria
20/02/2007 Forum - P2P Performance Improvement Forum - P2P Performance Improvement Department for Work and Pensions
20/02/2007 Forum - NWSSC Forum Introduction Forum - NWSSC Forum Introduction Kelloggs
28/11/2006 PMN - Performance Management Forum PMN - Performance Management Forum Royal Bank of Scotland
20/11/2006 How to automate process without damaging your Brand? How to automate process without damaging your Brand? Marks & Spencer old
16/11/2006 Forum - Managing Projects Within a Shared Service Centre Forum - Managing Projects Within a Shared Service Centre AstraZeneca – Global Transactional Finance
26/09/2006 Conference - Life inspiring ideas Conference - Life inspiring ideas Conference 06
Speaker Andrea Brown
AstraZeneca – Global Transactional Finance
18/09/2006 Conference - General Accounting Conference - General Accounting Conference 06
Speaker Ian Howells
Bristol-Myers Squibb
14/09/2006 Conference - Optimising our P2P Process Conference - Optimising our P2P Process Conference 06
Speaker Dennis Duignan
Department for Work and Pensions
14/06/2006 MRC - Shared Service Shared Success MRC - Shared Service Shared Success The Research Councils UK
17/05/2006 Forum - Best Practice Performance Management Forum - Best Practice Performance Management Royal Bank of Scotland
17/05/2006 Customer Service and the Big Bang Customer Service and the Big Bang TDG
08/03/2006 Forum - NW SSF – Intro to Tetra Pak & TPBS Forum - NW SSF – Intro to Tetra Pak & TPBS Tetra Pak Business Services Ltd (Members 2006 – 2009
08/03/2006 Forum - AstraZeneca: Intro to HR and EBS Forum - AstraZeneca: Intro to HR and EBS AstraZeneca – Global Transactional Finance
01/03/2006 Forum - Ciba Speciality Chemicals: Co. Overview Forum - Ciba Speciality Chemicals: Co. Overview Ciba Specialty Chemicals plc (Member 2006-2008)
22/02/2006 Forum - Network Rail Overview Forum - Network Rail Overview Network Rail
22/02/2006 Forum - Overview of Xansa Forum - Overview of Xansa Steria

Next Wave - People - Process Function - Process Improvements - Service Delivery


Process Improvements
Date   Title Member
07/07/2010 Strategic role of HRBP in AZ ext copy Strategic role of HRBP in AZ ext copy NWSSF
07/07/2010 How the HRBP Role has evolved at AXA Emma Burman How the HRBP Role has evolved at AXA Emma Burman NWSSF
28/01/2010 Trinitech Presentation Trinitech Presentation NWSSF
15/07/2009 Supplier Finance Lloyds Banking Group
26/06/2009 NWSSF Bench Marking Results NWSSF Bench Marking Results NWSSF
15/06/2009 HR Shared Services Evolution HR Shared Services Evolution Alsbridge
17/03/2009 Optimisation Shared Services Optimisation Shared Services Alsbridge
20/02/2009 Maturity Survey Results Maturity Survey Results Alsbridge
16/09/2008 ACCOUNT NUMBER FORMATS - Questionnaire to Bacs service users ACCOUNT NUMBER FORMATS - Questionnaire to Bacs service users NWSSF
09/09/2008 The Payments Council and The National Payments Plan The Payments Council and The National Payments Plan NWSSF
16/05/2008 Can a Finance (or HR) Shared Service Centre Really Add Value? Can a Finance (or HR) Shared Service Centre Really Add Value? Alsbridge
16/05/2008 Extracting Full Value from Your SS Organisation Extracting Full Value from Your SS Organisation Alsbridge
15/05/2008 Leaders Forum - Finance Future Leaders Forum - Finance Future Royal Bank of Scotland
25/04/2008 PtP - Introducing BasWare PtP - Introducing BasWare NWSSF
04/03/2008 PMN - Part Time Year Working PMN - Part Time Year Working Department for Work and Pensions
25/02/2008 Forum - Valuing know who, not just knowing how Forum - Valuing know who, not just knowing how Manchester Business School
31/10/2007 PtP - Implementing a no PO no Pay policy PtP - Implementing a no PO no Pay policy Network Rail
16/10/2007 Conference - Operational Excellence in Shared Services Conference - Operational Excellence in Shared Services Conference 07
BearingPoint
15/10/2007 PMN - Learning London PMN - Learning London Sellafield Ltd
09/10/2007 Conference - Trains, Planes... and Toilet Cleaners ! Conference - Trains, Planes... and Toilet Cleaners ! Conference 07
NWSSF
04/10/2007 Conference - Create a Culture of Operational Excellence Conference - Create a Culture of Operational Excellence Conference 07
NWSSF
04/10/2007 Conference - The Future of Helpdesks in SSCs Conference - The Future of Helpdesks in SSCs Conference 07
Steria
25/09/2007 Conference - To maturity and beyond – the Kelloggs story Conference - To maturity and beyond – the Kelloggs story Conference 07
Kelloggs
25/09/2007 Conference - Future of Shared Services: Assessing the Role of the Finance function Conference 07
NWSSF
25/09/2007 Conference - Introducing Innovation into Shared Services Conference 07
Royal Bank of Scotland
25/09/2007 Conference - Business Impact Performance Management Conference - Business Impact Performance Management Conference 07
Bristol-Myers Squibb
25/01/2007 PMN - Orion SSC Forum PMN - Orion SSC Forum NWSSF
04/12/2006 Centres of Excellence: Output from Forum Working Session Centres of Excellence: Output from Forum Working Session BearingPoint
18/09/2006 Conference - Change Management Conference - Change Management Conference 06
Speaker Sally-Anne Watkiss
Royal Bank of Scotland

Next Wave - People - Process Function - Process Improvements - Service Delivery


Service Delivery
Date   Title Member
22/06/2010 June 17th Forum Slides June 17th Forum Slides NWSSF
22/06/2010 NWSSF Moving up the value chain 2010-06 tb NWSSF
01/04/2010 Creating high energy with positive attitude Creating high energy with positive attitude Enterprise Plc
01/04/2010 Enterprise Customer Response Centre Enterprise Customer Response Centre Enterprise Plc
15/12/2009 Meeting Notes Meeting Notes NWSSF
09/12/2009 NWSS Forum End of Year Report 2009 NWSS Forum End of Year Report 2009 NWSSF
10/11/2009 Member Profile Member Profile Sainsburys
16/09/2008 SSC Research Study SSC Research Study Alsbridge
16/07/2008 PTP Life of an Invoice Presentation PTP Life of an Invoice Presentation AstraZeneca – Global Transactional Finance
23/06/2008 PMN - Phoenix Way Apprentice Scheme PMN - Phoenix Way Apprentice Scheme Royal Mail
16/05/2008 Automation in Finance Shared Services Automation in Finance Shared Services Alsbridge
16/05/2008 Internal Outsourcing – The New Third Way? Internal Outsourcing – The New Third Way? Alsbridge
30/04/2008 PtP - April 2008 Meeting Overview PtP - April 2008 Meeting Overview Steria
20/02/2008 Forum - The North West Shared Services Forum 2008 Forum - The North West Shared Services Forum 2008 NWSSF
31/10/2007 PtP - OB10 Presentation PtP - OB10 Presentation NWSSF
09/10/2007 Conference - How Active Business Partnership helps your SSC to Evolve with the Fittest Conference - How Active Business Partnership helps your SSC to Evolve with the Fittest Conference 07
JTI
02/10/2007 Conference - Transformational Journey of an HRSC Conference - Transformational Journey of an HRSC Conference 07
Royal Mail
21/05/2007 Forum - Creating Operational Excellence Forum - Creating Operational Excellence BearingPoint
20/02/2007 Forum - The North West Shared Services Forum 2006 Review Forum - The North West Shared Services Forum 2006 Review NWSSF
23/11/2006 Beyond Benchmarking Beyond Benchmarking BearingPoint
16/11/2006 Forum - Benchmarking using the Process Survey Tools(PSTs) Forum - Benchmarking using the Process Survey Tools(PSTs) Rolls-Royce plc
26/09/2006 Conference - KPI for SSC Conference - KPI for SSC Conference 06
Speaker Neville Bowman
AstraZeneca – Global Transactional Finance
14/09/2006 Conference - Benchmarking Conference - Benchmarking Conference 06
Speaker Stephen Duffy, John McLafferty, Alex Smith
Rolls-Royce plc

Next Wave - People - Process Function - Process Improvements - Service Delivery

Contact: Jane Bosanko, North West Shared Services Co-ordinator on 0161 498 1600 or 0759 000 0754 or coordinator@sharedservicesforum.org.uk